Privacy policy haustierwissen.de

Last update on 30.01.2024
Version 1.0

I. General, Art. 1 to Art. 4 GDPR

Dear user,
Data protection is important to us at haustierwissen.de, or the operator, Convoo GmbH - (hereinafter "Convoo/uns/wir") -, Am Unysis Park 1, 65843 Sulzbach/Ts., represented by the managing director Henning Muntea particular concern.
As the responsible body, we would like to inform you about the type, scope and purpose of any collection, storage, transmission and/or use of personal data in compliance with the EU General Data Protection Regulation (GDPR). In addition to our postal address, you can also contact us at any time by email at the following address: info@de.convoo.com
You can reach our data protection officer at info@de.convoo.com
II Fundamental information on the handling of personal data, Art. 5 to Art. 11 GDPR

1. collection and processing of personal data

If you make use of our offer and/or use our website by filling in the information fields and/or contact us and/or merely visit our website, personal data may be collected from you through these interactions.

2. categories of personal data that are collected and processed
In general, the following types of personal data are collected, used and processed:

a) Personal data that you provide to us
aa) User content: When you create, import, upload or receive content while using our platform, you provide us with personal data (e.g. photos, videos, audios and comments as well as the associated metadata, e.g. when and where the content was created)
bb) Messages and communication with others: When you message or communicate with others (for example, by commenting on their posts or using direct messaging), we collect the content of the message or communication and associated metadata to prevent spam, detect criminal offences and protect our users from other bad experiences.
cc) User support: When you contact our employees, we collect the information you provide to us (e.g. the content of the message sent, attachments and proof of identity)

b) Personal data that is collected automatically
aa) Technical data: We collect certain device and network information when you access our Platform (e.g. data relating to browser type, internet service provider (ISP), local time and location).
bb) Usage data: We collect information about how you use our Platform (e.g. the types of content you view or engage with, your search history on the Platform, the actions you take, the people or accounts you interact with, and the time, frequency and duration of your activities).

3. processing of your personal data and its legal basis

We use the personal data provided to us under the following conditions:

a) Submission of a declaration of consent
If you, as the data subject, have given your consent to the processing of your personal data for one or more specific purposes. We may use your data to inform you about offers and opportunities from our partners; provision of personalised advertising.

b) Fulfilment of a contract
aa) Providing and enabling our services: We use your data to provide you with our services, including creating, sharing and viewing content and interacting with other accounts on our platform.
bb) Enforce our Terms of Use: We may use your information to block your content or account if we determine that you have violated our legal policies (e.g., the Terms of Use).
cc) Customer support: We may use your data to communicate with you about our services and to respond to your enquiries.

c) Legitimate interest
aa) Providing non-personalised advertising: We may use your information (e.g. age group) to show you non-personalised advertising in order to keep the platform free and the advertising service useful to advertisers.
bb) Performing analytics services: We may use your data to measure the effectiveness and distribution of adverts and other content on the platform. This allows creators and advertisers to understand how their content and adverts perform in order to make informed decisions, show relevant content to users and keep our services free.
cc) Improving and customising our services: We may use your information to improve and customise our services to your needs and interests.

d) Fulfilment of a legal obligation
We may use your information to comply with legal obligations, including to ensure the safety of our users and to comply with a valid legal request, such as a law enforcement or court order.

We reserve the right to further process personal data that we have collected for one of the aforementioned purposes, including for other purposes that are consistent with the original purpose or that are permitted or required by law (e.g. reporting obligations).

4. potential disclosure of personal data

In exceptional cases, we may pass on your personal data as described below:

a) Third parties
E.g. Service Providers: We may share your personal data with our service providers who help us provide, support and develop our services, including user authentication in the registration process, cloud hosting, fraud detection and technical support.

b) Other
aa) General public: The content available on the platform, including your profile information and the content you have created, can be viewed by the general public, who do not need to be logged in to do so (e.g. search engines)
cc) Other users: Depending on your settings and the services you use, we may share your interactions on the platform with other users and the content you send to a particular user, such as direct messages.
dd) Legal obligations and rights: We may disclose your information if we believe that it is reasonably necessary to:

(1) comply with a law, regulation, legal process or governmental request;

(2) protect the safety of any person or our platform;

(3) explain why we have restricted content or accounts;

(4) to resolve fraud, security or technical issues; or

(5) to protect our rights or property or those who use our services.

5. protection of personal data

The personal data is stored by us within the European Economic Area. In the event of disclosure to others, as described above, the connections are encrypted via SSL/TLS ("transport security").

A transfer to other countries outside the European Economic Area (EEA) is possible at any time against the background of adequacy decisions (Art. 45 GDPR) or approved standard contractual clauses (Art. 46 GDPR), which guarantee a secure transfer for data protection and privacy. For further information, please contact our data protection officer.

We take the appropriate administrative, organisational, technical and physical measures to protect your personal data from loss, theft, misuse, unauthorised access, unauthorised transfer, unauthorised modification and deletion. We regularly review our security measures to take account of available new technologies and methods.

We retain data for as long as necessary to fulfil the above-mentioned purposes, in particular to fulfil contractual and legal obligations, if we have a legitimate interest, and for the exercise or defence of legal claims.

The retention periods vary depending on the type of information and the purposes for which we use the information. For example, if we process your data to provide you with the platform, we will retain this data for as long as you have an account. If you violate our terms of use, we may remove your profile.

6. duration and location of the storage of your personal data

We store personal data in accordance with the following provisions:
Within the European Economic Area.
We store data on secure servers.
We store your personal data for as long as is necessary to fulfil the above-mentioned purpose - usually four years. The data will be deleted from the database when;

a) the data subject withdraws consent (this process is described in the next step)
b) if the personal data stored by us is no longer required for the intended purpose for at least 24 (twenty-four) months
c) After a possible revocation of consent to the processing of your data and/or a declaration of objection, your data will be moved to our so-called "block list". This means that your personal data will no longer be used for the purposes of our business relationship. We will then only store your data for legal purposes (e.g. burden of proof and the assertion or defence of claims) and delete it after a period of four years, unless there are compelling reasons to the contrary or other reasons - for example by way of renewed consent - that permit corresponding data processing.
d) In the event of a transfer to third countries (outside the European Union), our contractual agreements with third parties or recipients of your data ensure that a secure transfer takes place within the framework of EU data protection requirements and that the protection of privacy is guaranteed. Please contact our Data Protection Officer for more information about our security and procedures.

III Rights of the data subject(s) in relation to their personal data

In accordance with the provisions of the European General Data Protection Regulation (Art. 12 to Art. 23 GDPR), you have the following data protection rights:

1. right to information, Art. 15 GDPR

You have the right to know whether we are processing your personal data and to request copies of it, free of charge.

2. right to rectification, Art. 16 GDPR

You have the right to ask us to correct information that you believe to be incorrect or to complete information that you believe to be incomplete.

3. right to erasure, right to be forgotten, Art. 17 GDPR

You have the right to ask us to delete your personal data in certain circumstances.

4. right to restriction of processing, Art. 18 GDPR

You have the right to ask us to restrict the processing of your data if you have concerns about the accuracy of the data or the way it is used.

5. right to data portability, Art. 20 GDPR

This only applies to the personal data that you have provided to us. You have the right to request that we transfer the personal data you have given us from one organisation to another or make it available to you. This right only applies if we process personal data on the basis of your consent or in the context of or in discussions about the conclusion of a contract and the processing is automated.

6. right to withdraw consent, Art. 7 para. 3 GDPR

You have the right to ask us to revoke previously given consent to the processing of your personal data with effect for the future by sending us an e-mail (available in the introduction to this privacy policy) or by requesting this when contacting us by e-mail, telephone or SMS. However, such a withdrawal of consent does not affect the lawfulness of the processing carried out previously.

7. right to object to the processing of your personal data, Art. 21 GDPR

You have the right to object to the processing of your personal data at any time. This means that you can stop or prevent us from using your data. However, it only applies in certain circumstances where we process your data for the following:
a) A task that is in the public interest;
b) the exercise of official authority;
c) our legitimate interest;
d) scientific or historical research or statistical purposes; or
e) Direct marketing purposes.

All enquiries listed here should preferably be addressed in writing to the data protection officer, who is also the contact person for all other data protection issues.

If you wish to exercise any of the rights listed in this section, please contact us by e-mail (as mentioned in the introduction to this document).

Finally, you also have the right to lodge a complaint with the supervisory authority responsible for us - the Hessian Data Protection Officer, Gustav-Stresemann-Ring 1, 65189 Wiesbaden, Postfach 31 63, 65021 Wiesbaden, Germany - or with another supervisory authority.
IV. Use of cookies

1. what are cookies
We use cookies. These are necessary cookies and non-technically necessary cookies, such as statistics cookies and marketing cookies. Cookies are small text files that are transmitted from the website to your end device and stored in your web browser. These so-called web browser cookies store various information. This may include: Your IP address or other identifier, your browser type and information about the content you view and interact with on the digital services. By storing such information, web browser cookies can store your preferences and settings for online services and analyse how you use online services. In addition, tracking technologies such as web beacons, pixels, tags, scripts, emails and mobile applications. These may contain small, transparent image files or lines of code to record how you interact with them. This information is used to help publishers of websites and apps to better analyse and improve their services.

2 Legal basis and purpose
a) Technically necessary cookies
Art. 6 I 1 lit. f GDPR is used for the processing of personal data using technically necessary cookies. The purpose is to make it significantly easier to use the website. Some functions of the website could not be offered without the technically necessary cookies.

b) Analysis cookies
For the processing of personal data using analysis cookies, the consent of the user or the data subject is used in accordance with Art. 6 I 1 lit. a GDPR. They serve the purpose of improving the quality of the website and its content and to provide us with an overview of how the website is used and what can be improved.
We only pass on the data collected by us if this is necessary to fulfil the contract or to provide the technical functionality of the website or if there is another legal basis for the transfer.

3. duration of storage
Cookies are stored on the user's computer and transmitted to our website. As a user, you therefore have full control over the use of cookies. You can deactivate or restrict the transmission of cookies by changing the settings in your Internet browser. Cookies that have already been saved can be deleted at any time. This can also be done automatically. If cookies are deactivated for our website, it may no longer be possible to use all the functions of the website to their full extent.

4. necessary cookies
Necessary cookies help us to make the website usable by enabling basic functions such as page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
Name: 1.gif; Provider: Cookiebot by Usercentric A/S registered in Denmark with company registration number 34624607; Purpose: Counting the number of sessions on the website. This is necessary to optimise the provision of CMP products. Expiry: Session; Type: Pixel Tracker.
Name: CookieConsent; Provider: haustierewissen.de; Purpose: Saving the user's consent status for cookies on the current domain. Expiry: 1 year; Type: http Cookie. Name: elementor; Provider: haustierewissen.de; The cookie is used in connection with the WordPress theme of the website. With the cookie, the website owner can implement or change the content of the website in real time. Expiry: Persistent; Type: HTML Local Storage.

5. statistics cookies
Statistics cookies help us as website operators to understand how visitors interact with websites by collecting and reporting information anonymously. Name: td; Provider: Google LLC; Purpose is to register statistical data about the behaviour of visitors to the website. Used by the website operator for internal analytics. Expiry: Session; Type: Pixel Tracker.

6. marketing cookies
Marketing cookies are used to follow visitors on websites. The intention is to show adverts that are relevant and engaging to the individual user and therefore more valuable to publishers and third party advertisers. Name: _ga; Provider: Google LLC; Purpose: Sending data to Google Analytics about the device and behaviour of the website visitor. Expiry: 2 years; Type: HTTP cookie. Name: _ga_#; Provider: Google LLC; Purpose: Sending data to Google Analytics about the device and behaviour of the visitor to the website, tracking the visitor across devices and marketing channels. Expiry: 2 years; Type: http Cookie.